For your convenience, our most common client questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: When are you open?
A: Each provider sees clients by appointment, and their schedules vary. However, we do offer after-school and evening hours when possible to accommodate your needs. Our front desk is staffed Monday to Thursday from 9:30 AM to 5:30 PM. If you reach voicemail, we will return your call within 24 business hours. You can also leave a direct message for your provider by dialing their extension.
Q: Where are you located?
A: We are conveniently located near the Cool Springs Galleria, right on the Franklin-Brentwood line. Our address is: 1604 Westgate Circle, Suite 220, Brentwood, TN 37027.
Q: Do you accept insurance?
A: The Child and Family Counseling Center is fee-for-service and does not directly accept insurance. However, we are eligible for HSA/FSA accounts, and we can provide you with a bill for you to submit to your insurance for out-of-network benefits. We recommend contacting your insurance company to verify benefits and coverage before scheduling your services. Please note that our pre-licensed providers may not be covered under your policy. If you have concerns about costs, don’t hesitate to reach out to our administrative staff for assistance.
Q: What are your fees for service?
A: Our fees vary depending on the qualifications and experience of the provider. Here’s a general breakdown:
- Intakes: $175 – $325
- Individual sessions: $105 – $210
- Family sessions: $140 – $275
We also have supervised, student therapists whose rates are more affordable. Please call us for a detailed fee schedule based on your provider. For those with financial concerns, we offer a limited number of reduced-fee scholarships. Group therapy may also be an affordable and effective option for specific concerns. If you have any questions about cost, please don’t hesitate to reach out.
Q: What is the difference between a supervised mental health clinician, a social worker, a licensed professional counselor, post-doctoral fellow, and a psychologist?
A: Here’s a breakdown of the different roles:
- Student Therapist: A graduate student in a mental health field such as counseling or psychology that is completing a Practicum or Internship. They provide counseling services under the supervision of a licensed practitioner.
- Supervised Mental Health Clinician: A master-level professional in a mental health field who provides counseling services under the supervision of a licensed practitioner until they receive their full license to practice.
- Licensed Professional Counselor – Mental Health Service Provider (LPC-MHSP): A licensed, master-level mental health professional trained to treat mental, behavioral, and emotional issues.
- Social Worker: A professional trained to help individuals, families, and communities improve their well-being through therapy and advocacy.
- Post-Doctoral Fellow: A doctoral-level clinician completing supervised hours to earn licensure as a psychologist.
- Psychologist: A doctoral-level clinician with specialized training to address a wide range of mental health challenges.
Q: Do you provide school/work excuse notes?
A: Yes, we understand that mental health care sometimes requires taking time off from school or work. We provide notes documenting your medical appointment if needed.
Q: Do you provide Telehealth?
A: Yes, we offer telehealth services when appropriate. Research has shown that telehealth can be effective in providing a variety of interventions for various issues. If you prefer telehealth, please let us know when scheduling your appointment.
Q: How do I schedule an appointment?
A: Scheduling is simple! You can call our office or email our front desk at [email protected] to choose an appointment time that works for you. If you need more information about available providers or services, our administrative staff is happy to assist. Contact Us!
Q: Can you help with children and family therapy?
A: Absolutely! We specialize in working with children, families, and individuals to address mental health concerns. Our providers are trained to help with a range of issues such as behavioral problems, anxiety, depression, and family conflict. If you’re interested in family therapy, feel free to ask us about the best approach for your family’s needs.
Q: What makes your approach different from other counseling centers?
A: Our approach is built on the idea that connection, understanding, and shared experiences are the key to healing. We create a brave space where you can explore your thoughts, emotions, and experiences in a non-judgmental environment. Our focus is on creating growth through grace, empathy, and practical strategies for real-world change. Whether you’re struggling with division in relationships or working through personal identity development, we’re here to help. Our goal is to help you find your better—a place where you can reconnect with yourself and thrive.
Q: Do you see adults?
A: Yes! We work with adults, individuals, and families on a wide range of mental health concerns, including anxiety, depression, stress management, relationship issues, and personal growth. Our providers are here to support you at any stage of your life, helping you navigate challenges, build resilience, and improve your overall well-being.
Q: Can you explain your focus on values development and personal growth?
A: We believe that personal growth stems from understanding and aligning your values with your experiences. Our providers work with you to explore how your values have shaped your identity and how to shift towards more authentic, healing ways of interacting with yourself and others. This process often includes exploring cognitive biases, identity development, and the role of grace in overcoming personal and societal barriers.
Let us know if you have more questions or need additional information!
Contact Us or Fill out this interest form to get started today!