For your convenience, our most common client questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: When are you open?

A: Each provider sees clients by appointment and schedules vary. We do provide after school/evening hours when possible. We do our best to staff our front desk during as much of this time as possible. Generally, you should be able to reach someone Monday to Thursday 9am-6pm. If you get our voicemail, we do our best to return calls within 24-business hours.

Q: Do you accept insurance?

A: The Child and Family Counseling Center and its providers are fee for service and do not accept insurance. Our services are eligible for HSA/FSA accounts. We also can provide you a bill you can submit to your insurance for out-of-network benefits. We recommend contacting your insurance company to verify benefits and coverage prior to services. If you have concerns about cost, our administrative staff would be happy to assist you.

Q: What are your fees for service?

A: Our fees vary based on the qualifications and experience of the provider.  Intakes vary from $135-$240. Individual sessions vary from $100-$180. Family sessions vary from $135-240. Please call us for a detailed fee schedule based on your provider. We also offer a limited number of reduced fee scholarships. If you have any financials concerns please don’t hesitate to give us a call and ask about this option! Group therapy can also be an effective and affordable option for some specific concerns.

Q: What is the difference between a supervised mental health clinician, a social worker, a licensed professional counselor, post-doctoral fellow and a psychologist?

A: All of our providers are trained to work in the mental health field. At the CFCC, Supervised Mental Health Clinicians and Post-Doctoral Fellows work under the supervision of Dr. Mary Payne.

  • Supervised Mental Health Clinician is a master-level professional trained to counsel individuals struggling with mental, behavioral, and emotional problems. They are still working under the supervision of a licensed mental health practitioner.
  • Licensed Professional Counselor is a licensed, master-level mental health service provider trained to work with individuals, families, and groups in treating mental, behavioral, and emotional problems and disorders.
  • Social Worker is a professional who works with individuals, families, groups and communities by developing their individual and collective well-being.
  • Post-Doctoral Fellow is a doctoral level clinician working on their supervised hours to complete licensure as a Psychologist.
  • Psychologist is a doctoral level clinician with extensive training in working across a variety of mental, behavioral, and emotional problems and disorders.

Q: Do you provide school/work excuse notes?

A: Yes. We believe that mental health care is essential and sometimes this means taking time away from school or work. In these cases, we provide notes documenting that you were out for a medical appointment/reason.

Q: Do you provide Telehealth?

A: Yes. Especially in the time of COVID-19, we are encouraging the use of telehealth when appropriate. Research supports the use of telehealth services in providing a variety of interventions across a variety of presenting problems. We are able to provide telehealth in general as well. If this would be a better way for you to receive services, please let us know when you schedule your appointment.

The CFCC notice of privacy practices